FAQs

How does the process work?

I provide a free phone or in-home consultation of up to one hour to discuss your concerns and wishes with you. We then jointly come up with an organization plan based on your priorities, timeline and budget. If you decide to proceed, we set a start date and note any supplies that might be needed in advance.  There is always the chance to make adjustments to the action plan as we proceed.  You control the outcome. My role is to guide, advise and help, as necessary. Your feedback is always appreciated. My goal is to bring order out of chaos so you can retake control of your stuff, rather than your stuff controlling you.

How do you dispose of items?

Donations are taken or picked up by local reputable charities such as Mission of Deeds, More Than Words, and Goodwill, all of which can provide tax-deductible receipts.  We recycle remaining items where possible so that the very minimum ends up in a landfill.  Occasionally we have to call in an external hauler or use a dumpster.  There are however a few exceptions.  We cannot accept or dispose of hazardous materials, weapons, pets, children or spouses!

What is the minimum number of hours I can book?

For most projects it is hard to make any significant progress in less that 3-4 hours, and even then, multiple sessions may be required. The exception is space planning using elfa. In this case a series of shorter sessions are preferable to measure, design, review and edit plans, and possibly to install. By its nature, some of the work will be performed offsite.

What about payment?

Payment is expected by check at the time of service or, if multiple sessions are booked, at the end of each week’s work.

What is your cancellation policy?

Any session postponed or cancelled with less than 48 hours notice is subject to a $100 cancellation fee. 

Do you share personal/project information?

All work is strictly confidential. Your privacy is important to me.  I will not sell or divulge the names or contact details of any client to mailing lists or other companies unless you expressly give me permission.  Of course, should you wish to act as a reference, I will be most appreciative.

Do you have references I can contact?

Yes, references are available on request.